Terms and conditions
About these terms
These terms and conditions (the "Terms”) apply to your access to and use of this website. By accessing and using this website, you agree to be bound by the Terms.
We may amend these Terms from time to time. If you continue to use this website after we have amended these Terms, you will be deemed to have accepted the changes to the Terms.
To make a purchase on the website you must be registered. When you register with us you must provide us with certain information. We use this information to send items that you purchase from us to you and to stay in touch with you (including about your order). Please make sure the information you give to us is accurate and advise us if any of this information changes. More information about how we collect, use and store your personal information can be found here.
You must keep any user name and password confidential. We are entitled to assume that anyone using your name and password is you and you are solely responsible for all activity that occurs on your account under your log-in details.
Buying items online
We aim to be as accurate as possible when describing items on the site, but occasionally there may be minor errors or discrepancies in our descriptions. If for any reason you are unhappy with an item you have purchased from us, please return for a full refund or exchange. Conditions apply, see our returns policy.
All prices displayed on our website are in New Zealand dollars and include GST. While we try to ensure all prices displayed on our website are accurate, errors may occur. If we discover an error in the pricing of any items you have ordered we will inform you as soon as possible and give you the option of confirming your order at the correct price or a full refund.
Promotions and Sale
Discounts offered during a Promotion or Sale are off the normal Retail Price and are not available in conjunction with any other offer. Promotions exclude Gift Cards.
Items purchased in our SALE or at a Discounted price will not be accepted back for a refund unless they have a manufacturers fault.
We use a secure online payment system and can accept payment by Visa and Mastercard. By placing an order with us you warrant that you are over 18 and the card holder or have the authority of the card holder to place the order.
You can also choose Zip or Laybuy at checkout. These external payment providers allow you to spread your purchase over 4 payments. For full terms and conditions of use visit the Zip or Laybuy website.
Order and dispatch confirmation
We will send you an automatically generated order confirmation to your nominated email address on payment.
While our computer system is generally accurate at showing stock levels, we cannot guarantee complete accuracy. If we no longer have an item in stock , we will advise you as soon as possible and give you a full refund.
We will also send you an email when we dispatch your order.
We will include your invoice when we pack your If you do not receive the invoice with your items, please contact us.
We deliver NZ wide. We charge a fee of $5.00 per order for orders under $150 and delivery for orders over $150 is free.
We aim to dispatch all orders within 2 working days. While we cannot guarantee any firm delivery dates, the items are normally delivered within NZ 1-3 days from dispatch. If delivery is to a rural address delivery may take an additional 1-2 days.
We use couriers with a track and trace function to deliver items, because of this we are unable to deliver to PO Boxes.
Click and collect
All our items qualify for click and collect unless stated otherwise. We will email you once your item is available instore for you to collect. We cannot guarantee that the items you ordered will always be available. If the items you ordered are no longer available we will contact you to let you know.
You can also purchase Sassys gift cards online. Sassys gift cards may be used for instore purchases only. Gift cards cannot be exchanged for cash and as our gift cards do not expire, we do not give change. If you cancel or return an order that was paid for using a gift card, the amount that was attributable to the gift card will be refunded as store credit only.
We will meet our obligations to you under the Consumer Guarantees Act 1993, under these Terms and our return policy. However we will not be liable to you or any other person for any direct, indirect, special or consequential loss or damage of any kind arising out of or attributable to your use of or inability to access this site (including for any loss or damage caused by or attributable to any malicious code of any kind, or your reliance on any information published on this website).